Retaining Telecoms Support
Netmatters offers tailored maintenance and support packages designed to meet the individual needs of your business and your Telecoms services.
As your Telephony and Connectivity are vital components of your business, it is important that you have the peace of mind to get support with any faults in a timely manner. Any downtime to your system can have a large impact on your business and the service you are able to provide to your customers. With this in mind, Netmatters offer support packages tailored specifically to your businesses communication systems.
- Flexible support package.
- 30-day cancellation period.
- Standard Support Hours 7:00am to 6:00pm.
- Optional Out of Hours Support.
- No Fixed Fee or Fair Usage Limits.
- Time Remaining Rolled-over.
- Full Transparency of Time Spent to the Minute.
- Telecoms Status & Recommendations Reports.
- Single Rate for Offsite or Onsite Work.
- No Mark-up on Hardware or Software.